Assets Duplicated or Missing from Navigation Tree | Community
Skip to main content
KCS_Integration
Level 2
September 10, 2020

Assets Duplicated or Missing from Navigation Tree

  • September 10, 2020
  • 0 replies
  • 712 views

Issue


After moving an asset to a new folder, you are unable to see the asset in the tree, or see duplicates of the asset in both the new and old location. Occasionally, this may occur even when you have not recently moved the asset.

Solution

Sometimes when an asset is moved from one folder to another, it may not display correctly in the navigation tree.  This is generally due to a caching issue.  Try refreshing the browser or logging out of your Marketo instance, then logging back in.  If this does not clear the issue, contact Marketo support to have us clear the tree cache for your instance.


This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.