Adding a Contact to a Salesforce Queue Creates a Duplicate Lead | Community
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KCS_Integration
Level 2
May 26, 2020

Adding a Contact to a Salesforce Queue Creates a Duplicate Lead

  • May 26, 2020
  • 0 replies
  • 929 views

When you ask Marketo to add a Salesforce contact to a lead queue, Marketo creates a duplicate lead in Salesforce and adds that to the queue instead.

The reason why Marketo creates a duplicate is because Salesforce queues can only have leads in them, not contacts.  If you try to add a contact to a queue, Marketo can either do nothing or create a duplicate lead and add that to the queue.  We opted for the duplicate.

 

If you want to prevent this behavior in your campaigns, use a filter on "SFDC Type is Lead" to limit the action to only leads

 

 


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