Why does my umlaut change?

Question

In my German emails, the umlauts are correct.  But when I use an umlaut in my mailto subject, Marketo changes it to this: I checked the HTML code, and it looks fine.  Any idea how to fix this?

SanfordWhiteman · Accepted Answer

I can't reproduce this. You say "the HTML code looks fine" which suggests that your screenshot is from a mail client.

Note that letter+diaresis glyphs will need to be percent-encoded before being actually put on the wire. For example, lowercase o with diaresis must become %C3%B6. While browsers and mail clients should perform the encoding themselves when they see ö you can pre-percent-encode to ensure it will work.

(While we're on the topic, remember that you shouldn't track mailto: links.)

Mike_Reynolds2 · Answer

Hi Sandy Barsotti​Try this doc and see if this helps Import a Non-Latin Characters List - Marketo Docs - Product Docs. Also, check to make sure your list is coded to UTF-8. Sometimes you'll get those characters if it's not coded to UTF-8.Hope that helps!Mike

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