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Amod_Kumar_Shar
Level 2
Oct 9, 2022 12:29 PM UTC
Solved

What's difference between "Send Alert and Send Email"

Can anyone describe in detail about a use of "Send Alert and Send Email" condition, in flow step?

Thank you in advance.

Regards,

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Disha_Goyal6
Disha_Goyal6Accepted solution
Community Advisor
Oct 10, 2022 5:13 AM UTC

Hi @amod_kumar_shar,

 

Send alert means you are sending a real-time alert email to sales owners or to other email addresses (who need not even have records in Marketo), for example when a lead fills out a form

 

Send email means sending email to leads themselves

 

Both types use Marketo email templates + emails.

 

Hope this helps!

 

Thanks,

Disha

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3 replies

Disha_Goyal6
Community Advisor
Disha_Goyal6Community AdvisorAccepted solution
Community Advisor
Oct 10, 2022 5:13 AM UTC

Hi @amod_kumar_shar,

 

Send alert means you are sending a real-time alert email to sales owners or to other email addresses (who need not even have records in Marketo), for example when a lead fills out a form

 

Send email means sending email to leads themselves

 

Both types use Marketo email templates + emails.

 

Hope this helps!

 

Thanks,

Disha

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    Amod_Kumar_SharAuthor
    Level 2
    Oct 11, 2022 1:11 AM UTC

    Sending any email to sales owner/account owner will be consider as a 'Send Alert'.

     

    Many thanks for your reply.

    Translate
    /Many Thanks
    SanfordWhiteman
    User Group Leader
    SanfordWhitemanUser Group Leader
    User Group Leader
    Oct 11, 2022 2:03 AM UTC
    Sending any email to sales owner/account owner will be consider as a 'Send Alert'.

    Not sure what you mean by “will be consider” here?

     

    If you want to send to someone related to the lead, instead of to the lead, you have to use Send Alert. It need not be to the owner specifically.

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