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Anonymous
Nov 2, 2017 12:56 PM UTC
Solved

Web Services Error 1018

Hi all. We recently set up a new integration (BrightTalk) and I created a new API user with the email address below. We've been getting daily "web service errors" with code 1018. I opened a support ticket to try and troubleshoot and the response was:

We don’t log API calls on our end but we do have some information that could be used by your developer in order to troubleshoot the issue.
User : testrobin17@gmail.com
Endpoint used: /rest/v1/companies/describe.json
Error: 1018
Error Cause: The action could not be carried out, because the instance has a native CRM integration enabled.
IP: 35.167.88.146

Neither I nor my developer can find any information on what's actually causing the issue or how to fix it.

Anyone have experience with this?

Thank you!!

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Steven_Vanderb3
Steven_Vanderb3Accepted solution
Adobe Employee
Mar 10, 2022 4:38 PM UTC

You'll have to reach out to BrightTalk. The error is likely not actionable though. It depends on what BrightTalk is trying to update and if that matters to the integration. The integration is trying to update an API endpoint that is disabled because you have a native CRM sync. That's probably desired behavior, but we generate that error to let you know an attempt was made that failed.

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11 replies

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
Nov 2, 2017 2:06 PM UTC

BrightTalk is trying to call one of the endpoints for Company (Account) operations.  If you integrate natively with SFDC or Dynamics, you are not allowed to use these endpoints and it will return a 1018 error.

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Anonymous
Nov 2, 2017 4:07 PM UTC

Thanks, Steven. We do have a SFDC integration. So, what do I need to do change? Something with BrightTalk? Sorry, new to integrations.

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Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
Nov 2, 2017 8:48 PM UTC

I'm unfamiliar with how Brighttalk works but someone else here may know (or Brighttalk support).  Basically you need the connector configured to stop calling that endpoint since it can't access it anyway.

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Albert_Li
Albert_Li
Level 2
Jan 22, 2019 10:51 PM UTC

I am getting the same error from BrightTalk / Marketo Integration. Anyone come up with a solution?

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Laura_Baller
Laura_Baller
Level 1
Aug 28, 2019 10:11 PM UTC

Same experience here. I see the comments, but I'm not sure if I'm interpreting this right - what specifically do I need to update or change to fix this?

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    92AbadHussain-2
    92AbadHussain-2
    Level 1
    Mar 9, 2022 6:48 AM UTC

    Hi everyone, Getting same error. Can anyone give a fix?

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    Steven_Vanderb3
    Adobe Employee
    Steven_Vanderb3Adobe EmployeeAccepted solution
    Adobe Employee
    Mar 10, 2022 4:38 PM UTC

    You'll have to reach out to BrightTalk. The error is likely not actionable though. It depends on what BrightTalk is trying to update and if that matters to the integration. The integration is trying to update an API endpoint that is disabled because you have a native CRM sync. That's probably desired behavior, but we generate that error to let you know an attempt was made that failed.

    Translate
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