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Anonymous
Jul 15, 2014 7:21 PM UTC
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We're not getting sample emails to review

Beginning yesterday, we are not receving sample emails ti test email campaigns
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kpara3-2Accepted solution
Level 9
Jul 15, 2014 7:28 PM UTC
Hey Sarah,

There's a few things you may want to check.

- If you're using tokens make sure that the information is correct, no typos etc. if so they won't send.
- Make sure your IT dept has you white listed
- Are you testing by sending a sample email or by a smart campaign? Try whichever you aren't using and see if that works.

Kim
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2 replies

kpara3-2Accepted solution
Level 9
Jul 15, 2014 7:28 PM UTC
Hey Sarah,

There's a few things you may want to check.

- If you're using tokens make sure that the information is correct, no typos etc. if so they won't send.
- Make sure your IT dept has you white listed
- Are you testing by sending a sample email or by a smart campaign? Try whichever you aren't using and see if that works.

Kim
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    Anonymous
    Jul 15, 2014 8:35 PM UTC
    Also double check your spam folder, and make sure you're added as a lead in Marketo. Then, you can check if you're unsubscribed or marketing suspended as well.

    My experience with this has more to do with whitelisting as Kim metioned.
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