Skip to main content
Level 2
Sep 13, 2022 6:53 PM UTC
Solved

Uploading files/images & receiving a link - issue

Hi, 
I've uploaded lots of images, pdfs etc. in the past through the 'design studio' tab, and marketo has created a link for that file which I can then embed in marketo emails. These links have always opened the file on an internet tab without a problem, but now it seems the links don't work. Instead of taking me directly to the file, they open up a general google page. When I copy paste the links into the search bar, it brings up a blank page instead of the file, like it used to. This is happening to all newly uploaded files as well as past files that used to work. Any suggestions?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
roadshowhannahAccepted solution
Level 2
Sep 14, 2022 10:00 PM UTC

Hi @melissa1-2 - just an update that this 'design studio' glitch has now been corrected. I received an notification from our Marketo rep this morning 🙂 

Hannah

4 replies

SanfordWhiteman
User Group Leader
User Group Leader
Sep 13, 2022 7:14 PM UTC

Need a little more detail here. Is this actually the same problem described at https://nation.marketo.com/t5/product-discussions/design-studio-file-urls-broken-on-new-experience/m-p/328594#M185529?

 

Translate
Level 2
Sep 14, 2022 3:47 PM UTC

Yes, that seems to be the case for mine too - an extra 's' has been added.

Translate
Disha_Goyal6
Community Advisor
Community Advisor
Sep 14, 2022 7:49 AM UTC

Hi @melissa1-2, 

 

Hope you are doing well!

 

Please share the link of one image where you are facing issue.

 

Thanks,

Disha

Translate
roadshowhannahAccepted solution
Level 2
Sep 14, 2022 10:00 PM UTC

Hi @melissa1-2 - just an update that this 'design studio' glitch has now been corrected. I received an notification from our Marketo rep this morning 🙂 

Translate
Hannah