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AlokRa4
Level 10
June 24, 2015
Solved

Update an existing Program Type and Channel

Hi Can anybody suggest me how to update existing program type and channel that already has member in it?

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Accepted solution
June 24, 2015

Hi @Alok Ramsisaria,

If there are members in the program you, unfortunately, can't change the program's channel. You'd need to remove the members and change their status to "not in program" before you can change the channel. You could add them to static lists so you can easily select them all and change them back to their right status in the program after you've changed the channel. Hope that helps!

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4 replies

Josh_Hill13
Josh_Hill13
Level 10
June 24, 2015

What exactly do you want to know?

You can modify Admin > Tags > Channel anytime.

You can hide old statuses and post new ones or even change their names. The changes are reflected across all Programs. Just do not copy and paste.

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Anonymous
Accepted solution
June 24, 2015

Hi @Alok Ramsisaria,

If there are members in the program you, unfortunately, can't change the program's channel. You'd need to remove the members and change their status to "not in program" before you can change the channel. You could add them to static lists so you can easily select them all and change them back to their right status in the program after you've changed the channel. Hope that helps!

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AlokRa4Author
Level 10
June 26, 2015

Can we update Program Type as well?

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Justin_Norris1
Justin_Norris1
Level 10
June 26, 2015

@Alok Ramsisaria​ I don't believe you can change the program type unfortunately.

Also to change the channel you need to make sure there are no child campaigns with a "Change Program Status" flow step.

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