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Trevor_Parsell
Trevor_Parsell
Level 5
Oct 23, 2017 6:58 PM UTC
Question

Twilio - Sending SMS, WhatsApp, and Facebook messages from Marketo

Hey All,

I have a webhook that can send SMS messages from Marketo using Twilio but am now looking for a similar method for sending Facebook and WhatsApp messages. Has anyone successfully used Twilio Notify ​to send WhatsApp or Facebook messages? How does it work?

Are there any plug-ins/tools outside of Twilio that make it possible to send multiple message types (other than SMS)?

Thanks!

Trevor

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5 replies

Josh_Hill13
Josh_Hill13
Level 10
Oct 23, 2017 10:26 PM UTC

You could probably use Zapier to do this more effectively or more cheaply.

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Nicholas_Manojl
Nicholas_Manojl
Level 8
Oct 23, 2017 11:24 PM UTC

I just went to see if Zapier had an action for either WhatsApp or Twilio - the former, nothing, the latter didn't feature a WhatsApp integration.

I wouldn't be surprised if both WhatsApp and Messenger require some hefty integrations using Facebooks app platform.. I can't imagine they'd allow you to lookup up a lead via an email address.. instead they'd need you to connect your page and search for a fan/like within*.

*just guessing.

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    Trevor_Parsell
    Trevor_ParsellAuthor
    Level 5
    Oct 24, 2017 7:44 PM UTC

    Thanks, Josh and Nicholas!

    So it sounds like there isn't a clear way to do WhatsApp or Facebook message sends from Marketo without some major customization. If anyone has experience using Zapier (or another tool) to send Whatapp/Facebook messages please let me know.

    Thanks!

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    Marek_Hozák
    Marek_Hozák
    Level 2
    Mar 10, 2019 3:22 PM UTC

    Hi Trevor,

    have you figured out how to send Whatsapp or FB messages via Marketo? I am interested in using the same now.

    Thanks for letting me know.

    Marek

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      TyronPr
      Adobe Champion and User Group Leader
      TyronPrAdobe Champion and User Group Leader
      Adobe Champion and User Group Leader
      May 7, 2021 8:43 PM UTC

      @Trevor_Parsell @Nicholas_Manojl @Marek_Hozák my company Telnyx has just launched a Whatsapp API: https://developers.telnyx.com/docs/api/v2/whatsapp 

       

      You can integrate this into Marketo webhooks as you would do normally when integrating with Twilio. If you want a Telnyx specific example of how to call the Telnyx API from a Marketo webhook then you can see this post: https://theworkflowpro.com/marketo-text-messaging/ 

       

      Here is the product page to give you more info about it: telnyx.com/products/WhatsApp-api 

       

      There are also plans to integrate with Facebook Messenger in the near future.

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