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JC1-3
Level 1
Feb 16, 2021 3:26 AM UTC
Question

Trigger Emails from Form Submissions

Is there a way for Marketo to automatically add one of the registrants contact details into the trigger email?

 

Situation: I have built a form for registrants to fill in, and one of the section includes their guardian/parent's contact details. In this case, I want the trigger email to refer to that particular guardian's name, and not the registrant.

 

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2 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Feb 16, 2021 4:16 AM UTC

You can include any lead field as a {{lead.token}}, yes.  So since those contact details must be other fields on the lead, they'll have their own token.

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    MrinalSharma-2
    MrinalSharma-2
    Level 2
    Feb 17, 2021 12:37 AM UTC

    Hi JC1,

     

    To simply use the guardian/parent's contact details, you need to include those fields in the email as a token. So using any field as a token you just need to replace the Field Name with the Token in this {{lead.Token}}. For example, the field Name which is capturing the guardian/parent's contact details is "Guardian/Parent's Name". Then you can use this {{lead.Guardian/Parent's Name}} in the email and the things will work.

     

    Hope it solves out your concerns.

     

    Thanks!

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    Mrinal
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