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Marie_Ligier
Marie_Ligier
Level 3
Jan 15, 2014 1:21 PM UTC
Solved

treasure chest ctrl+alt+w : the tree has disappeared !

Hi,

I heard ctrl+alt+w allows you to hide the tree on the left. My problem is that I can't have it back, event when I click on the arrows that used to make it reappear! Has it ever happened to you?

Thank you
Marie
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    Sean_Tierney2
    Sean_Tierney2Accepted solution
    Level 3
    Jan 30, 2014 1:24 AM UTC
    I was having the same exact issue. The only way I was able to resolve was to disable the feature in the treasure chest, refresh, and drag the tree back from the edge of the screen.

    After that I was able to re-enable and it works fine again. Not sure what/why that happens.
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    8 replies

    Anonymous
    Jan 15, 2014 2:24 PM UTC
    What happends when do  ctrl+alt+w  again?
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    Anonymous
    Jan 15, 2014 2:33 PM UTC
    ctlr+alt+w makes it collapsable so that after clicking the arrow it only stay open if your mouse is hovering over the tree.

    clicking ctlr+alt+w again should revert it to traditional appearance.
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    Marie_Ligier
    Marie_LigierAuthor
    Level 3
    Jan 15, 2014 2:35 PM UTC
    When I do ctrl+alt+w again, I can see 2 little arrows on the left where there used to be a tree, but nothing happens when I click on them :



    It used to work yesterday... I've tried it on different browsers.
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    Marie
    Anonymous
    Jan 15, 2014 3:13 PM UTC
    OK so I'm on Google Chrome. I clicked the two little arrows to make it pop out again, and then I did "ctrl+alt+w" and it seemed to work. Try that!
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    Marie_Ligier
    Marie_LigierAuthor
    Level 3
    Jan 16, 2014 8:41 AM UTC
    Thanks Lacey, I've tried the same on Google Chrome and the two arrows are still not clickable, and nothing happens when I mouse over...
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    Marie
    Anonymous
    Jan 22, 2014 3:40 PM UTC
    I just figured out that even when the little clickable arrows are gone, I can click and drag the tree back into the window. Does that help?
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    Marie_Ligier
    Marie_LigierAuthor
    Level 3
    Jan 22, 2014 3:57 PM UTC
    Thank you for your answers, there was actually an unknown technical problem that has now been solved by the support team !
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    Marie
    Sean_Tierney2
    Sean_Tierney2Accepted solution
    Level 3
    Jan 30, 2014 1:24 AM UTC
    I was having the same exact issue. The only way I was able to resolve was to disable the feature in the treasure chest, refresh, and drag the tree back from the edge of the screen.

    After that I was able to re-enable and it works fine again. Not sure what/why that happens.
    Translate
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