toll free numbers

Question

We have many forms with the same issue where users enter one in front of their number which causes the last digit to be omitted, whats the best way to solve this.(1) change the limit(2) other solution

Devraj_Grewal · Accepted Answer

Yes that is how we entered it and users are still inputting 1 in front which quite a few leads are like this.

Well another option then is to enforce 11 digits with the "1" before. Enter it like this: 1-(999) 999-9999

That will automatically show a 1 when they begin typing: 1-(___) ___-____

Devraj_Grewal · Answer

Mask input would work perfect here: Apply Input Masking to a Field in a Form - Marketo Docs - Product Docs

It allows you to enforce the phone number to only being a certain number of digits. The form submitter will then see that the first digit they enter will be contained in the area code parenthesis, so they will know that the "1" will not be appropriate.

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