This email is in use - choose another email

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Hi I keep getting the error "This email is in use - choose another email" - for two new users I want to add - both of whom defintiely are not in the system. I tested it with another fake email address and worked fine - any ideas?!

Thanks

Marketo

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Accepted solution

Ok way to do it if future people see this:

They had a salesforce insight email plug in license, and you can't have that then add them as a user for some reason.

So I've had to revoke the outlook license, wait a few minutes, then add as a user, then add another outlook license

A

Anonymous

Hi James, chances are the emails are being used in another Marketo instance, perhaps they were in an instance with another company?

I've had the same issue a few times in both Marketo and Salesforce and that seems to always be the answer.

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Anonymous

Thanks Lucas - I doubt it though as the email address used is for our company. No other possible reason?!

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Anonymous

Please log a support case. We'll investigate

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Anonymous

Thanks - will do

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Anonymous

Accepted solution

Ok way to do it if future people see this:

They had a salesforce insight email plug in license, and you can't have that then add them as a user for some reason.

So I've had to revoke the outlook license, wait a few minutes, then add as a user, then add another outlook license

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