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Anonymous
December 3, 2015
已解决

Sync Leads || Field not updating if current value is null

  • December 3, 2015
  • 2回复
  • 1630查看

Hi,

I am using SOAP API to sync multiple leads with custom fields.  Whenever, I sync a lead with field values as empty string, the particular field is not updated.  Updates for fields are not blocked and each field is updated properly, when value is specified. How can I change this setting to update fields on every sync?

For exmaple, if I have a value of "value1" for field1, it gets updated. But when I change the value of field1 to "", "value1" stays in field.

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最佳答案由 Grégoire_Miche2

Hi Faryal Ali,

I think this is standard behavior. In smart campaigns, to empty a field, one has to use a change data value with new value = NULL

So yo should try inserting "NULL" as a new value.

-Greg

2回复

Grégoire_Miche2
Grégoire_Miche2回答
Level 10
December 3, 2015

Hi Faryal Ali,

I think this is standard behavior. In smart campaigns, to empty a field, one has to use a change data value with new value = NULL

So yo should try inserting "NULL" as a new value.

-Greg

    Anonymous
    December 4, 2015

    Hi Grégoire,

    thanks for clarification. I tried value as "NULL" and it worked,

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