Sync Lead to SFDC Caught Exception – Fail to Reset Contact

​@SanfordWhiteman, Yes, that was actually my first instinct, I attempted the "Delete Person from SFDC" flow step as an initial troubleshooting step, similar to the approach we typically use when resolving "Invalid Cross Reference Key" errors, where forcing the action helps re-sync the state between both platforms.

However, at the time, my SFDC access had expired, so I was unable to verify whether the Contact deletion in Salesforce had successfully synced back to Marketo. That was the assumption I was working with that the deletion may not have properly reflected on the Marketo side, which is why I tried that flow step first.

Once I regained SFDC access and investigated further, I confirmed that the record was indeed fully deleted in Salesforce but still existed in Marketo with the old SFDC ID intact which is when the "Delete Person from SFDC" action stopped being a viable option.