Success Campaign Members

Question

Hi! If campaign members have been incorrectly marked as "successful" is there a way to change that status after it's been given?
 
Thank you.

Darshil_Shah1 · Accepted Answer

I think you can update people's status back to default/non-success status values in the SFDC campaigns, but you cannot transition people backwards in a progression status in Marketo, you can only change people's status to a higher or equal value status.

geraldine · Answer

As noted above, you cannot go backwards in status progression in Marketo.  A bit messier but you could remove the record from the program and re-add them with the correct status. Note this will change the program member status to the time when you re-add them and you'll also need to remove them from the SFDC campaign before re-adding them in Marketo. If you have a way to change the SFDC campaign member status to the right time in SFDC that will help. We use BrightFunnel in SFDC to correct campaign membership dates.

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