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Anonymous
February 6, 2017
Solved

SSL Error

What does "Failed: SSL Connect Error" mean? A lead did not sync to SFDC because of this error but I'm not sure what it is or how to fix it.

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
February 6, 2017

The original lead with a "Sync Lead to SFDC" step won't be retried -- you need to run that step manually.

I would assume it was a transient error. While technically "SSL error" sounds like it relates to security only, it can also mean the endpoint wasn't accepting any connections (thus also classified as an SSL error since all connections to SFDC are secure).

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12 replies

SanfordWhiteman
SanfordWhiteman
Level 10
February 6, 2017

If you run that same action now, does it still fail?  There could have been a transient error with the endpoint.

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Anonymous
February 6, 2017

I just did a test lead with the same form...came through just fine. I just want to make sure this doesn't happen with other leads that come in. She's still not synced to SFDC.

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
February 6, 2017

The original lead with a "Sync Lead to SFDC" step won't be retried -- you need to run that step manually.

I would assume it was a transient error. While technically "SSL error" sounds like it relates to security only, it can also mean the endpoint wasn't accepting any connections (thus also classified as an SSL error since all connections to SFDC are secure).

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Liliana_Cheng1
Level 4
February 7, 2017

Hey Sharnel Ross​,

We experienced the same sync error on Saturday afternoon 11am to 5pm Eastern and again last night 9pm to 9:30pm Eastern. It was a headache to manually reconcile all the leads. Our SF admin is investigating, but has this happened to you guys more than once in the past few days?

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Anonymous
February 8, 2017

No, it just happened the 1 time, thankfully. But we usually don't get a lot of action after our business hours. I'm definitely keeping my eye on this. I would hate to have to sync a bunch of leads manually as I know that is a pain. I'll keep you posted if I find out anything else and please do the same. @Liliana Cheng

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Liliana_Cheng1
Level 4
February 27, 2017

Hi Sharnel Ross​ and @Sanford Whiteman​, I finally received an explanation of what happened from Marketo support/engineers. Not much detail, but if you're interested see below:

Below is the RCA I received from the Engineering team:

When: Feb 4th 11:50am PST – 2:02pm PST Feb 6th 6:00pn PST – 6:35pm PST

Services Affected: Salesforce Sync – Communication to Salesforce was down during this timeframe.

Cause: We experienced an outage with one of our ISP’s and this led to a communication issue between Marketo and Salesforce. Our ISP had identified the outage was due to a hardware issue which how has been fixed. To ensure we do not run into further reoccurrences, we have added in additional monitoring along with processes in place to route traffic through a secondary ISP. We want to assure you that we take these incidents very seriously, and we are taking steps to prevent similar situations going forward. If you have any questions about the service interruptions, please contact our Customer Support team at support@marketo.com and they will be happy to answer any questions you might have. Thank you for understanding and being a Marketo Customer!

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