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Mar 25, 2015 7:08 PM UTC
Solved

Smart programs can't find approved emails

My smart programs can't find one of my approved emails but the email program can find it without a problem. Is there a reason why this is happening? 
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Accepted solution
Mar 25, 2015 7:30 PM UTC
Not much information here, but I do have a hunch.

My hunch:
- This email lives in an Email Program
- This email is being used for an A/B test in the Email Program

Issue:
- You won't be able to reference and email when it lives within an Email Program and is being used for the A/B Test

Solution:
- You need to remove the A/B test from that Email Program in order for it to show up for use outside of the Email Program

 

2 replies

Accepted solution
Mar 25, 2015 7:30 PM UTC
Not much information here, but I do have a hunch.

My hunch:
- This email lives in an Email Program
- This email is being used for an A/B test in the Email Program

Issue:
- You won't be able to reference and email when it lives within an Email Program and is being used for the A/B Test

Solution:
- You need to remove the A/B test from that Email Program in order for it to show up for use outside of the Email Program

 
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Josh_Hill13
Level 10
Mar 26, 2015 10:08 AM UTC
Or just clone the email to the other program.
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