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September 24, 2026
Question

Smart Campaign Wait Steps with Multiple Email Deployments

  • September 24, 2026
  • 1 reply
  • 32 views

I have a scenario where I have wait steps throughout a smart program so that different people are targeted to Send Emails each hour over the course of 2 days.  I have the setting “Each person can run through the flow once” turned on.  If a person qualifies for email A at 8am and then there is a 1 hour wait step and they qualify for email B at 9am, will they get both emails since technically they only entered the Flow one time, but were just running through the different steps of that single flow?

If so, how do I prevent this so that the record can only receive one email even if they qualify for multiple Send Email steps that have Wait Steps between them?  

1 reply

BlaneMcMichen-1
Adobe Employee
Adobe Employee
September 24, 2026

You need to include conditional logic in the second send to skip if the first send ocurred.
 

Multiple Condition Waterfall Logic