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Ophir_Gal
Ophir_Gal
Level 2
Nov 26, 2021 3:54 PM UTC
Solved

Smart campaign trigger not fire "fill out form"

Hi,

I have a program with a smart campaign which trigger once a lead fill out a form - it's not working.

The form is Marketo's placed on external landing page.

When I do the test, I see the "fill out form" in the log, but no smart campaign is triggered. 

I used the "fill out form" trigger and nothing more.

I don't know what is happening here... any ideas?

 

 

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PhillipWi1Accepted solution
Level 9
Nov 28, 2021 10:59 PM UTC

Another possibility is that under Qualification Rules, it's set to "only once". So if you are testing with the same person, it will only fire that first time.

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3 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Nov 27, 2021 3:35 AM UTC
We need more info. Please show the Smart List, Flow, and Setup tabs for the Smart Campaign, and a Filled Out Form example from a lead‘s Activity Log (with the details popped up).
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Jo_Pitts1
Community Advisor
Jo_Pitts1Community Advisor
Community Advisor
Nov 28, 2021 8:44 PM UTC

Have you:

  • Put the right form name in your trigger?
  • Activated your smart campaign

To Sanford's point... we can't realise diagnose further without some screenshots

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    PhillipWi1Accepted solution
    Level 9
    Nov 28, 2021 10:59 PM UTC

    Another possibility is that under Qualification Rules, it's set to "only once". So if you are testing with the same person, it will only fire that first time.

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