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Level 1
Jun 22, 2021 3:48 PM UTC
Question

Smart Campaign not showing up in Marketing Activities

One of the smart campaigns in my program is not showing up under the program in Marketing Activities.  When I check the Audit Trail, it says that the smart campaign is in fact in that program, however, it is nowhere to be found in Marketing Activities. I can access it via "My Marketo", but I want to make sure that it is in fact under the correct program. 

 

Also, I deleted a smart campaign (it never ran-I deactivated it, removed the flow step and the smart list criteria) and it is still visible under the program. When I click the icon, I get an error message saying it doesn't exist. Is this happening to anyone else? Does my instance just have a lag?

 

 

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2 replies

Amy_Goldfine
Level 9
Jun 22, 2021 9:48 PM UTC

Hi Caitlin, can you provide screenshots? Not quite sure what the issue is, visuals will help.

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Amy GoldfineMarketo Champion & Adobe Community Advisor
Michael_Florin-2
Level 10
Jun 23, 2021 9:16 AM UTC

Is this happening to anyone else?

Yes, we had that too. Seems like a caching issue to me. It went away after a while, and I have yet to see it again.

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