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Anonymous
February 1, 2017
Respondido

Smart Campaign Flow - Can't Find Email from Program

  • February 1, 2017
  • 6 comentários
  • 5805 Visualizações

I am creating a webinar, and am currently adding smart campaigns to send emails when someone registers, attends, misses, etc. When I go to set up the flow in the smart campaign, drag over "send email," I then can't find my email in the drop down. All of my emails are created in the event, yet their names are not populating. Has anyone had this issue or know how to resolve?

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Melhor resposta por Caryl_Mostacho

Hi Adam,

So first thing to check:  Are you emails approved? Marketo won't let you reference emails unless the emails are approved.

I've noticed recently it won't let me reference emails in flow or filter, if there's some kind of AB test happening on it...

6 comentários

Caryl_Mostacho
Caryl_MostachoResposta
Level 4
February 1, 2017

Hi Adam,

So first thing to check:  Are you emails approved? Marketo won't let you reference emails unless the emails are approved.

I've noticed recently it won't let me reference emails in flow or filter, if there's some kind of AB test happening on it...

    Anonymous
    February 1, 2017

    THANK YOU!

    Katia_KP
    Level 2
    March 21, 2019

    Thanks a lot! A/B test was preventing me to find my email in the smart campaign !

    Kim_Harshbarger
    Kim_Harshbarger
    Level 2
    May 21, 2019

    Same thing happened to me, Guillaume. So did you just not include your email in the smart campaign? Or were you able to add it after the email was sent? Did you ever get it resolved?

    Katia_KP
    Level 2
    May 22, 2019

    After deleting the A/B test, I was able to add back my email in the smart campaign. After adding it back, I recreated the A/B test and everything works. Hope this helps !

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