SFDC campaign drop down not populating in Marketo drop down

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Hi,

I faced a sync issue with Salesforce and Marketo. Once the salesforce campaign is created and activated in SFDC, the campaign should be selectable in a drop-down menu in Marketo when the program is set up. However, this has stopped working.

Really appreciate any help here.

BR

Frank Qian

Marketo

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Darshil_Shah1Accepted solution

Adobe Champion, Community Advisor, UG Leader

I'd check the following:

- Marketo <> SFDC sync status (enabled/disabled)

- Any relevant sync errors you could see in the Marketo Admin > Salesforce > Errors

- The SFDC Campaign sync checkbox is checked in Marketo

- The sync user has permission to access that campaign

Darshil_Shah1

Accepted solution

Adobe Champion, Community Advisor, UG Leader

I'd check the following:

- Marketo <> SFDC sync status (enabled/disabled)

- Any relevant sync errors you could see in the Marketo Admin > Salesforce > Errors

- The SFDC Campaign sync checkbox is checked in Marketo

- The sync user has permission to access that campaign

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SanfordWhiteman

User Group Leader

+ Campaign must be marked Active in SFDC.

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Darshil_Shah1

Adobe Champion, Community Advisor, UG Leader

Yes, Thanks! The campaign needs to be active. OP mentioned that they have their campaign marked as Active in SFDC so I didn't mention it specifically. 🙂

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