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Level 2
August 18, 2023
Solved

Setting a different time zone when scheduling a batch campaign

Hello,

 

I wanted to know if it is possible to change the setting time zone when scheduling a batch campaign.

 

In this moment time time zone that it set is West, would it be possible for that to change?

Thank you!

Darshil_Shah1
Darshil_Shah1Accepted solution
Adobe Champion, Community Advisor, UG Leader
August 18, 2023

Marketo has two options for setting timezones: one is for user-level timezone settings (Marketo Admin > My Account > Location Settings > Time Zone) and the second is for the entire instance-level timezone setting (Marketo Admin > Location > Default Location Settings > Time Zone). With the former, the instance time zone doesn't change, only you see the times everywhere in the instance (with a few exceptions in reports) as per the timezone set, and with the latter, you can update the time for the entire instance, and users w/o any timezone set get changed to this instance timezone too. However, I don't think you can just change the timezones selectively for a few campaigns, it applies at the user/instance level across all the modules.

5 replies

Darshil_Shah1
Adobe Champion, Community Advisor, UG Leader
Darshil_Shah1Adobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
August 18, 2023

Marketo has two options for setting timezones: one is for user-level timezone settings (Marketo Admin > My Account > Location Settings > Time Zone) and the second is for the entire instance-level timezone setting (Marketo Admin > Location > Default Location Settings > Time Zone). With the former, the instance time zone doesn't change, only you see the times everywhere in the instance (with a few exceptions in reports) as per the timezone set, and with the latter, you can update the time for the entire instance, and users w/o any timezone set get changed to this instance timezone too. However, I don't think you can just change the timezones selectively for a few campaigns, it applies at the user/instance level across all the modules.

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Zoe_Forman
Level 8
August 20, 2023

Having the ability to adjust send schedule for recipients own time zones not the users time zone in a region such as EMEA which spans from UK/Europe/Africa/ Middle East  to India would be a great addition so all could receive at say 10:10 local time which could be 6 hours span.

Even sub regions could have a span of 3 to 4 hours globally.

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SanfordWhiteman
Level 10
August 20, 2023
Recipient Time Zone is an existing feature, though geared toward Email type programs (not Default).
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