Setting a different time zone when scheduling a batch campaign | Community
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Level 2
August 18, 2023
Solved

Setting a different time zone when scheduling a batch campaign

  • August 18, 2023
  • 5 replies
  • 5902 views

Hello,

 

I wanted to know if it is possible to change the setting time zone when scheduling a batch campaign.

 

In this moment time time zone that it set is West, would it be possible for that to change?

Thank you!

Best answer by Darshil_Shah1

Marketo has two options for setting timezones: one is for user-level timezone settings (Marketo Admin > My Account > Location Settings > Time Zone) and the second is for the entire instance-level timezone setting (Marketo Admin > Location > Default Location Settings > Time Zone). With the former, the instance time zone doesn't change, only you see the times everywhere in the instance (with a few exceptions in reports) as per the timezone set, and with the latter, you can update the time for the entire instance, and users w/o any timezone set get changed to this instance timezone too. However, I don't think you can just change the timezones selectively for a few campaigns, it applies at the user/instance level across all the modules.

5 replies

Darshil_Shah1
Adobe Champion and Community Advisor
Darshil_Shah1Adobe Champion and Community AdvisorAccepted solution
Adobe Champion and Community Advisor
August 18, 2023

Marketo has two options for setting timezones: one is for user-level timezone settings (Marketo Admin > My Account > Location Settings > Time Zone) and the second is for the entire instance-level timezone setting (Marketo Admin > Location > Default Location Settings > Time Zone). With the former, the instance time zone doesn't change, only you see the times everywhere in the instance (with a few exceptions in reports) as per the timezone set, and with the latter, you can update the time for the entire instance, and users w/o any timezone set get changed to this instance timezone too. However, I don't think you can just change the timezones selectively for a few campaigns, it applies at the user/instance level across all the modules.

Zoe_Forman
Adobe Champion and Community Advisor
Adobe Champion and Community Advisor
August 20, 2023

Having the ability to adjust send schedule for recipients own time zones not the users time zone in a region such as EMEA which spans from UK/Europe/Africa/ Middle East  to India would be a great addition so all could receive at say 10:10 local time which could be 6 hours span.

Even sub regions could have a span of 3 to 4 hours globally.

SanfordWhiteman
Level 10
August 20, 2023
Recipient Time Zone is an existing feature, though geared toward Email type programs (not Default).