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Kim_Gandy1
Kim_Gandy1
Level 6
April 25, 2016
解決済み

Sending IP is empty or not valid

  • April 25, 2016
  • 3 の返信
  • 2366 ビュー

When trying to approve an email, I get the error "Sending IP is empty or not valid." I notice the dedicated IP is empty from the summary tab. How can I add/associate an IP address to this email?

このトピックへの返信は締め切られました。
ベストアンサー Justin_Cooperm2

You can change this in the "Edit Settings" dialog in the email editor. If you don't have valid options available for selection, please file a ticket with support.

3 の返信

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 25, 2016

Hi Kim,

This means that your instance has a dedicated IP for sending emails. Very few people have this option. AFAIK, this is set when designing the email.

@Josh Hill​, @Sanford Whiteman​, @Courtney Grimes​, you may have experience with this.

-Greg

Kim_Gandy1
Kim_Gandy1作成者
Level 6
April 25, 2016

Within Design Studio, where can I set the dedicated IP in the email template?

Justin_Cooperm2
Justin_Cooperm2回答
Level 10
April 25, 2016

You can change this in the "Edit Settings" dialog in the email editor. If you don't have valid options available for selection, please file a ticket with support.

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