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Cristina_Leonet
Cristina_Leonet
Level 2
Nov 13, 2020 6:13 PM UTC
Question

Send Email - Default Choice Ignored

Hello All,

I'm trying to understand why the default choice in my smart campaign is completed ignored.

 

In the activity log of my contact, after a stream test, I see the Engagement Program Cast saying the person is in the choice 0 (it means 1), but the person I'm trying to test has NOT the end date in 4 weeks, nor the start date this month, so, it should receive the default choice but no email is sent.

 

Do you have any idea?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks in advance!

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2 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Nov 13, 2020 10:33 PM UTC

What was the exact value of the End Date at the time you ran this test, and what day did you run the test?

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Cristina_Leonet
Cristina_LeonetAuthor
Level 2
Nov 17, 2020 10:55 AM UTC

Hello!

Here below the data of the 3 persons I tested in the stream, the test 2 is not receiving the email:

 

test1 Start 11/11/19 - Expiring 11/11/20 (In month 12 of the campaign)

 

test2 Start 3/11/20 - Expiring 3/11/21 (middle of the campaign)

 

test3 Start 11/01/21- Expiring 11/01/21 (In month 1 of the campaign)

 

Thanks in advance for your feedback!

 

Cheers!

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