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Level 2
Feb 21, 2023 10:54 PM UTC
Solved

Segmentation and dynamic auto-reply emails

Hi everyone,

 

I'm trying to set up a rather complex event campaign (or maybe I'm over-complicating it)

 

  • The event is held in 3 locations, A, B & C.
  • A landing page with a Marketo form that lets them pick A, B or C.
  • Their reply populates a marketo field which puts them in the corresponding Segment - at the same time, a confirmation email with dynamic content (based on their segmentation) is sent out - saying 'Thank you, we'll see you at location A (or B or C).

 

  • Here's where the problem starts, it appears Marketo doesn't get data from the Segmentations fast enough - the thank you reply email is always the previous selection every time I fill in the form. Eg, I fill in the form with location A, I get the default segmentation. Then I fill in with location B, I get the thank you email for location A. Then I fill in with location C, I get the thank you email for location B.

My solution to this problem was adding a 2minute 'wait' step to my flow before the email send out. But I'd like to know if there are better ways to do this?

 

Thank you!

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SanfordWhiteman
SanfordWhitemanAccepted solution
User Group Leader
Feb 22, 2023 12:24 AM UTC

That segmentations aren't real-time is a known reality. But wait steps are far too fragile as a workaround. Instead, use a Velocity {{my.token}}.

3 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group LeaderAccepted solution
User Group Leader
Feb 22, 2023 12:24 AM UTC

That segmentations aren't real-time is a known reality. But wait steps are far too fragile as a workaround. Instead, use a Velocity {{my.token}}.

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Level 2
Feb 22, 2023 3:42 AM UTC

Thank you, I've actually looked into Velocity quite recently and didn't think that it could be a solution to my issue!

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SanfordWhiteman
User Group Leader
User Group Leader
Feb 22, 2023 4:24 AM UTC

It definitely is. And don’t be surprised if you realize Velocity is better at segmentation-type things than segmentations proper (as long as you can handle the coding part).

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