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Anonymous
June 23, 2015
Question

Sample Email and Segmentation

Why can't I send a sample email when I am using segments?

I am putting the "Lead" info, addresses are whitelisted, and I am still not receiving the email. I duplicated the email, removed segments and tested a sample send... It worked like a charm!

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14 replies

Community Advisor
JDNelson1Community Advisor
Community Advisor
June 23, 2015

are you sure the lead you're choosing is within the segment that you've chosen?

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Anonymous
June 24, 2015

@JD Nelson​ I am more sure.. I pulled three different leads from the lists of three defined segments used!

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AlokRa4
Level 10
June 24, 2015

Hi Hussam

I tried sending myself a sample email (both in draft and approved modes) that has segments in it, and I was able to send it. Try sending it going inside lead database. Select the lead you want to send that email to and choose email.

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Anonymous
June 24, 2015

I just tried that too with no luck. The lead I used (test one) was in the default segment.

I have lead tokens used:

That's the only place I am using tokens.

What am I missing?!

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Community Advisor
JDNelson1Community Advisor
Community Advisor
June 24, 2015

I wonder if it's not resolving because the default values in the From Email & Reply-To email.  Try defaulting those to an actual email address instead of edit me; where the initial lead owner should work, it may not like that the default wouldn't.

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Anonymous
June 29, 2015

Did you follow JD's idea? I think putting a default address (the Marketo admin?) in the default field - currently shown as "Edit Me" - should be your first step.

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Anonymous
June 29, 2015

I did. I used a static email address instead.

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Community Advisor
JDNelson1Community Advisor
Community Advisor
June 29, 2015

hopefully one of the first things you checked - but even though the lead meets the segment criteria, does it have a lead owner with first/last/email?

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Anonymous
July 2, 2015

Are you sending it to a company email address? I know you said you've whitelisted the address, but you may want to test this theory a little further. Maybe try to send the sample email to a gmail account and see if it pops up?

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Community Advisor
JDNelson1Community Advisor
Community Advisor
September 18, 2015

Hussam AlMukhtar, did you find anything out about this?  I'm having the same issue at the moment -- ironically came across our old conversations when trying to find a solution...

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Community Advisor
JDNelson1Community Advisor
Community Advisor
September 18, 2015

It seems to work, though, when sending through a smart campaign to yourself.  possible bug.

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Anonymous
September 19, 2015

I am not sure what was the problem. I replaced the asset I was using and it started working just fine! My thoughts was that a merge field had an empty value in that specific lead I was testing with. I am not sure. Could be a bug. I have 4 different segmentations right now and they seem to be working fine.

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