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KristyleeMu
Level 3
September 28, 2017
Question

Sales Insight Email Performance Report

All,

Do you know why we would have "unknown" names in the Sales Insight Email Performance report? Are these possibly from the Outlook Plug In? Any insight? @Michaela Iery​.

Kristy

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
September 28, 2017

The report can sort by Subject Line or Salesforce Username.

I suspect that the User was deleted in SFDC.

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KristyleeMuAuthor
Level 3
September 29, 2017

Josh,

I was able to figure out the answer so I thought that I would come back and share. The issue is of the sender showing as "unknown" was triggered by the sales executive using the Outlook Plugin and then sending to an e-mail address that was not a person in Marketo and tracking with Marketo. This triggered a new person to be added to Marketo but at the time of the e-mail send the person was unknown and that's just how the Sales Insight report picks it up.

Kristy

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