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Will_Warren1
Will_Warren1
Level 2
December 28, 2017
Solved

Resetting a time delayed email

Hi All,

I am creating a Smart Campaign in an email program that involves an email waiting 25 days before it is sent. During that 25 days, is there a way to have the system reset that counter to start over if a certain data value changes? Any insight would be greatly appreciated.

Thanks.

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
December 28, 2017

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

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7 replies

SanfordWhiteman
SanfordWhiteman
Level 10
December 28, 2017

Yes, you can have a separate SC listening on Data Value Changes that runs Remove from Flow on the other SC.

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Will_Warren1
Will_Warren1Author
Level 2
December 28, 2017

Can you then put them back into the flow again to start over?

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
December 28, 2017

Yes, you can use Request Campaign to restart them.

Be careful to not overuse Request Campaign, but if your conditions aren't met often (whatever # that means in your instance!) you'll be fine.

Translate
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