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Hoolio11
Level 2
Aug 16, 2021 5:34 AM UTC
Question

Removing Communications Limits from an individual

How can you remove the Communications Limits on an individual person?  I need to authorise someone in my team to receive ALL our email sends, and with the limitations in place, this is not possible?

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3 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Aug 16, 2021 6:06 AM UTC
Y'can't. CLs can't be tuned lead-by-lead.

So as long as you're using standard Comm Limits (as opposed to implementing custom logic using score fields, et al.) your only move is to use Send Alert to send to such people.
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    Hoolio11Author
    Level 2
    Aug 16, 2021 6:56 AM UTC

    OK - thanks for that.

     

    Can you set up a send alert on a Folder?  So that they are alerted whenever there is any programs approved and sent within that folder?

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    SanfordWhiteman
    User Group Leader
    SanfordWhitemanUser Group Leader
    User Group Leader
    Aug 16, 2021 10:14 PM UTC
    Sorry, no. There's no way to set up Program-level (or even Campaign-level) triggers. Triggers run at the Lead level, as each lead experiences the triggering activity.
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