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mikaelakelly
Level 2
Sep 27, 2021 6:51 PM UTC
Question

Registration Error: API Error

Has anyone gotten this error below when registering for a webinar? We have a webinar coming up and I did a test registration (which I have done successfully in the past). I tried my work email and two personal emails but I received the same error every time. 

 

One of my co-workers tried to register and was successful. 

 

Any ideas on why this error is occurring / how to fix this error? 

 

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2 replies

Amy_Goldfine
Amy_Goldfine
Level 9
Sep 27, 2021 10:25 PM UTC

I would reach out to the webinar vendor

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Amy GoldfineMarketo Champion & Adobe Community Advisor
    SanfordWhiteman
    User Group Leader
    SanfordWhitemanUser Group Leader
    User Group Leader
    Sep 27, 2021 10:40 PM UTC
    Like Amy says, it’s on the webinar side, but I bet you can find it in the webinar setup itself. Some vendors have a “don’t allow free email addresses” checkbox built in.
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