Pre-fill form does not work

Question

Hi,
I am trying to make one of my forms to be pre-filled so that leads will not double fill the same information. I followed the documentation on it, but it did not work. The steps I followed are:
- have form pre-fill enabled at field level in the form
- have the form pre-fill option enabled on the LP
- checked the mkt_tok box on the link (URL) inside the email
- sent myself a sample email
- clicked the link in the sample email
 
I've even filled the form an repeated the last 2 steps, but still nothing. 
 
If somebody knows how I can make this work please let me know. 
 
Regards,
Valentin

Michael_Florin-2 · Answer

I don't remember right now, if a sample email is sufficient to trigger form pre-fill. To be sure, send yourself that email through a Smart Campaign and check if the link is actually redirected through your branded tracking domain.

And if that doesn't work: Delete your landing page domain cookies. I'm not kidding.

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