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dabelard
Level 2
Jan 30, 2023 2:41 PM UTC
Solved

Policy tokens not loading correctly on subdomain. Using the direct embed code. Same form works on other subdomains without issue.

I am working with an ABM agency who is using a subdomain of ours to run campaigns off of unbounce landing pages.   We gave them the munchkin code and form embed code, but the policy tokens are not loading the policy text.  

 

Landing page: insurers.sovos.com/sovos-test-page/. 

 

 

SanfordWhiteman
SanfordWhitemanAccepted solution
User Group Leader
Jan 31, 2023 3:12 PM UTC

Believe me when I say this isn't Marketo syntax. If you provide a page where it works I can look into it further. Wonder if you're pulling content from a remote Google Sheet.

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4 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Jan 30, 2023 4:55 PM UTC

What kind of "token" is in use here? The inner HTML of your Rich Text area looks like this:

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;POLICY_ACCEPT&quot;}" data-sheets-userformat="{&quot;2&quot;:33569665,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10,&quot;28&quot;:1}">POLICY_ACCEPT</span>

 That's not Marketo token format (which doesn't work in embeds anyway). Are you trying to pull from some external service?

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dabelardAuthor
Level 2
Jan 31, 2023 1:49 PM UTC

Hi Sander, 

 

As far as I know, this is not being pulled from an external source.  This is setup within our Marketo instance and we use this frequently across a number of different forms that live on our various domains.  Perhaps token is the wrong word to use.  These are setup as fields to populate GDPR consent and privacy policy information.   I will keep digging.  

 

 

 

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SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group LeaderAccepted solution
User Group Leader
Jan 31, 2023 3:12 PM UTC

Believe me when I say this isn't Marketo syntax. If you provide a page where it works I can look into it further. Wonder if you're pulling content from a remote Google Sheet.

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