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Anonymous
July 1, 2015
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Pausing a record in an Engagement Program

I have an engagement program with 4 different streams. Each stream has 1 program which sends out 2 emails. The first email gets sent at 10:15AM and if they don't click on anything the second email gets sent out a week later. If I pause a record after the first email, does that mean he/she will not receive the second email within the same program?

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Meilleure réponse par Diederik_Marte4

From my experience it will not. Pause in an engagement program will prevent the next email/program in the stream to run. If you want to prevent the second email to go out, you will need to remove the lead from the flow in the program you fired.

3 commentaires

Anonymous
July 2, 2015

​ FYI. I moved your post to Products and Support​

Diederik_Marte4
User Group Leader
Diederik_Marte4User Group LeaderRéponse
User Group Leader
July 2, 2015

From my experience it will not. Pause in an engagement program will prevent the next email/program in the stream to run. If you want to prevent the second email to go out, you will need to remove the lead from the flow in the program you fired.

6x Marketo Champion | Marketo Certified Solutions Architect (MCSA) | Marketo User Group Leader | International Speaker on Marketing Technology
    Anonymous
    July 7, 2015

    Okay. Thanks for the feedback Diederik.

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