NOT Solved - accidentally selected Imported CSV file, email addresses not showing up

4 replies
1444 views
Translate All

We're trying to send out our newsletter, but when we import the CSV doc to the email program, the emails addresses do not import. Does anyone know what could be going wrong?

(Note: We didn't chose auto detect for File Format, but rather CSV)

Marketo

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Accepted solution

Did you make sure you are mapping the email addess field in your csv file to the email address field in Marketo in step 2 of the import process??
I always choose 'auto detect' and i never have issues uploading.

A

Anonymous

Accepted solution

Did you make sure you are mapping the email addess field in your csv file to the email address field in Marketo in step 2 of the import process??
I always choose 'auto detect' and i never have issues uploading.

Translate

A

Anonymous

Whoops. I hit Best Answer by accident.

Yes, we correctly mapped the field in the second step, so that's not the issue

Translate

Josh_Hill13

Level 10

if the leads are already in the system, then they won't be imported. They could just be added to a static list.

w/o seeing your system, I cannot tell what might be going wrong.

Translate

Kenny_Elkington

Adobe Employee

Hi Kim,

In the stage, areyou sure that you're setting your Email column to 'Email Address'? Similarly named field sometimes cause this issue when the incorrect field is chosen.

Translate

Sign up

Login with SSO

Login to the community

Login with SSO