Skip to main content
federica92
Level 1
Nov 20, 2020 4:05 PM UTC
Question

Not Influenced after campaign triggered by Email, but only on Landing Page

Hello, I' m new to Marketo and I try to do some exercise with trial training course. I have a problem: after triggered campaign and user clicks on email button, then in the Campaign the user's state not update in "influenced"; this is only happens in Email but not in Landing Page.

I hope that I can explain clearly the problem.. Thanks in advance to you all

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

Josh_Hill13
Josh_Hill13
Level 10
Nov 20, 2020 6:16 PM UTC

Answered above.

 

You need to setup a smart campaign to change program status.

 

I personally don't believe a click deserves influence.

Translate
federica92Author
Level 1
Nov 23, 2020 8:48 AM UTC

I have already set up the smart campaign and also the Change Program Status option in "Influenced" but it doesn't work. maybe there is some missing passage?

thanks in advance

Translate
Michael_Florin-2
Michael_Florin-2
Level 10
Nov 23, 2020 9:00 AM UTC

Are you saying you have a Smart Campaign that triggers on "Clicks Link in Email" which works, and you have a Smart Campaign with "Clicks Link on Web Page" that doesn't work? Is that click on the web page visible in the Activity History of your test person? Like this?

 

 

Translate
    Terms & ConditionsAccessibility statement

    Loading footer...