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Anonymous
November 19, 2015
Question

Not all alerts are being received...

  • November 19, 2015
  • 5 replies
  • 1612 views

Some of the alerts for my forms are not being received, but marketo says it was sent. This happens occasionally, not all of the time. The emails are not in my spam folder. Help?

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5 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
November 19, 2015

Hi Candice,

Have you whitelisted Marketo IP addresses on you spam system? What is your email provider?

-Greg

Anonymous
November 19, 2015

Have you set the schedule tab to allow users to pass through the campaign every time?  Sometimes they can only pass through once by default.

alex.stanton
Level 7
November 20, 2015

Candice, I would open a ticket with support. I have observed a similar behavior.

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
November 20, 2015

That would be the best course of action.  Support has access to email logs and can tell you if the alert emails were either bounced/rejected or accepted by your email server.

Anonymous
November 30, 2015

I have recently talked about support about similar issues: when an email is filtered by the company spam filter (= it never show up into the user's inbox, not even in the spam folder), Marketo still marks the email as "delivered".

Maybe this is what happens with your alerts?

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