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Anonymous
Apr 9, 2013 6:11 PM UTC
Solved

Not accessible leads

Importing a list, and it shows result "Not accessible: 5 leads".  Has anyone seen this before?  Whats the issue?
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Accepted solution
Apr 10, 2013 10:53 AM UTC
Hi Steven,

When you get this error is the line "Not accessible : 5 leads" not a link that you can click? Last time I saw this I was able to click on the number. Clicking this link should bring you to a results tab/exception report with the import failure reason against each failed records.

If the issue persists please log a case with support and we can investigate further.

Rgs,
Cathal

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5 replies

Josh_Hill13
Josh_Hill13
Level 10
Apr 9, 2013 9:13 PM UTC
could be a deleted lead or the record is somehow not visible to the Marketo SFDC User.

can you find those leads on your own?
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    Anonymous
    Apr 10, 2013 4:02 AM UTC
    Importing list of new leads not in the database.  Its a fail error in the list upload without a clear reason.
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    Anonymous
    Accepted solution
    Apr 10, 2013 10:53 AM UTC
    Hi Steven,

    When you get this error is the line "Not accessible : 5 leads" not a link that you can click? Last time I saw this I was able to click on the number. Clicking this link should bring you to a results tab/exception report with the import failure reason against each failed records.

    If the issue persists please log a case with support and we can investigate further.

    Rgs,
    Cathal

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      Anonymous
      Apr 10, 2013 1:13 PM UTC
      Hi - Just a thought.  Do you have multiple workspaces? This occurs in our instances due to the workspaces and the access set up between them. You can modify the access of the workspaces to capture an existing record in one workspace to sync up with the other
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      Anonymous
      Mar 12, 2014 3:16 PM UTC
      Hello! so we uploaded our a List which had 78590 members, however after the import & process we saw that only 25255 members when uploaded and that 53365 were not accesible. Similar case happened with 2 more lists we tried to upload! What is wrong? The fields are matched correctly!
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