Level 1

Question

No data found in email performance report

Hi, I set up a newsletter two weeks ago but I can´t see any data in the report tab. Any idea why this is happening? Thank you!

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User Group Leader

Can you show the Activity Log of a lead who received this email? And if you turn off the filter completely, is the report still empty?

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Community Advisor

Hi @Ana_del_Pilar_Ga ,

Can you also check the Email Program Dashboard. Has the program actually ran or not.

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Level 1

Yes, it did! But I wanted to export the report and that´s were the data isn´t appearing

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Adobe Champion, Community Advisor, UG Leader

@Ana_del_Pilar_Ga, did you try the things I have listed in my message below?

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Adobe Champion, Community Advisor, UG Leader

A few things you can check:

Verify the send date and ensure it matches the send date selected in the report.
Verify if you see the Send Email activity in the Act log of the person (you can also quickly create a Smart List w/ Was Sent Email - Select Email) to verify the email was actually sent to people in the given date range.
Do you have any Smart List filters within the Report itself that might be filtering out the data?
Ensure that you have selected the correct email in the Report's Setup tab
Ensure you're creating the report in the correct Workspace

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