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Anonymous
Feb 19, 2014 5:14 PM UTC
Solved

Negative clicks on my email campaign?

I just sent out an email blast about 10 minutes ago to about ~1600 leads.

When I look at the dashboard campaign, it shows ~1200 email delivered with "-128" opens

How can "opens" be negative?

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Accepted solution
Feb 19, 2014 5:54 PM UTC
This is definitely a bug.  Could you please call Marketo Support to log this issue?
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3 replies

Anonymous
Feb 19, 2014 5:21 PM UTC
If a lead opens such an email and does not choose to display images but still clicks one of the links in your email, Marketo will register the Click but not the Open. This could have something to do with this. 

On a side note: I've seen the negative open rate once on ExactTarget but not Marketo.
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Edward_Masson
Edward_Masson
Level 10
Feb 19, 2014 5:25 PM UTC
Its a bug Scott. You need to create a support ticket.
I had something similar last year with negitive opportunities.
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Anonymous
Accepted solution
Feb 19, 2014 5:54 PM UTC
This is definitely a bug.  Could you please call Marketo Support to log this issue?
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