My emails are soft bouncing

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Yesterday, email to myself started soft bouncing and they still are today. I am trying to test campaigns but the emails aren't getting to my inbox. However, when I send myself a test it's working fine. This has never happened to me before, any ideas?

Marketo

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Accepted solution

The tokens could be causing a problem if the token values return a blank value. For example if the token is referring to a field in SFDC/CRM that is not populated and the token default value=blank, it could be a problem.

Make sure all the token default values are not blank and try it again.

Also, what soft bounce messages are you getting?

A

Anonymous

What sort of bounce message are you seeing? Are you using tokens in your to/from/subject line?

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A

Anonymous

I was trying to test my webinar setup so the message was just an auto reply "thanks for reg" type message. I am using tokens in the from and reply-to and subject lines. Is this messing it up?
I'm pretty sure this worked and was delivered to me last week.

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A

Anonymous

Accepted solution

The tokens could be causing a problem if the token values return a blank value. For example if the token is referring to a field in SFDC/CRM that is not populated and the token default value=blank, it could be a problem.

Make sure all the token default values are not blank and try it again.

Also, what soft bounce messages are you getting?

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A

Anonymous

Thanks Andy. I totally forgot to fill in one of the values (uggg). This fixed it :)

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