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keannamason
Level 1
Sep 22, 2021 10:32 PM UTC
Solved

Multiple session webinar registration - form and flow

I am creating a webinar series program that consists of 7 webinar programs in total - 1 operational that includes where the form and landing page live, and 6 programs for each individual session.

I have set up the operational program to be "if response 8 (form field) = stored value" then "request campaign" for the corresponding webinar for all 6 sessions.


When I test the program, it is only registering for one the first webinar and skipping the rest. I am unsure of what technically is going wrong here. 

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adrianfraguela
adrianfraguelaAccepted solution
Level 3
Sep 23, 2021 1:48 PM UTC

If your form is a multi-select you will need to change the "Request campaign" choices to "contains" instead of "is".

 

This is because Marketo stores the multiple choices using a semicolon as the delimiter. So the way you have it, it would only match if you've only selected one option.

 

If you select two it would be stored like "iais-session1; iais-session2" - hence why changing it to "contains" does the trick.

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5 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Sep 23, 2021 12:28 AM UTC
Doesn't seem to be enough info here. What are you triggering on? Why do the Request Campaign steps in your screenshot show [do nothing]?
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    Jo_Pitts1
    Community Advisor
    Jo_Pitts1Community Advisor
    Community Advisor
    Sep 23, 2021 12:30 AM UTC

    @keannamason ,

    are you saying a person can register for multiple seminars at once?

    Cheers

    Jo

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      Kaitlyn_Simko
      Kaitlyn_Simko
      Level 4
      Sep 23, 2021 1:20 AM UTC

      Please provide a screen shot of the backend of your form if possible, thanks!

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      Jo_Pitts1
      Community Advisor
      Jo_Pitts1Community Advisor
      Community Advisor
      Sep 23, 2021 2:11 AM UTC

      @keannamason ,

      the other thing that occurs is that you may have the campaign set to only allow people in once?

      if that were the case, it would mean on your nth test (where n>1) you won't see any action.

      If that is the case, do this

      Cheers

      Jo

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      adrianfraguela
      adrianfraguelaAccepted solution
      Level 3
      Sep 23, 2021 1:48 PM UTC

      If your form is a multi-select you will need to change the "Request campaign" choices to "contains" instead of "is".

       

      This is because Marketo stores the multiple choices using a semicolon as the delimiter. So the way you have it, it would only match if you've only selected one option.

       

      If you select two it would be stored like "iais-session1; iais-session2" - hence why changing it to "contains" does the trick.

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