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Level 2
Aug 30, 2021 2:05 PM UTC
Solved

Multiple opens per user per day

Dear community,

 

I noticed that some users open multiple emails (e.g. one user opened 90 past emails) in one day at the same time:

How can this be? 

Is it a user who marked emails as read without opening them? Or a bot?

 

Thank you for your replies!

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SanfordWhiteman
SanfordWhitemanAccepted solution
User Group Leader
Aug 30, 2021 6:56 PM UTC

A mail scanner routinely rescanning items already delivered.

3 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group LeaderAccepted solution
User Group Leader
Aug 30, 2021 6:56 PM UTC

A mail scanner routinely rescanning items already delivered.

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anpa7992Author
Level 2
Aug 31, 2021 9:15 AM UTC

Can I somehow exclude this from campaigns? 

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SanfordWhiteman
User Group Leader
User Group Leader
Aug 31, 2021 1:12 PM UTC
Sorry, no.
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