Multiple Leads Error? | Adobe Higher Education
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A
Anonymous
February 3, 2017
Risolto

Multiple Leads Error?

  • February 3, 2017
  • 6 risposte
  • 2960 visualizzazioni

Hi Community,

I am in the process of uploading lists through Marketo and syncing to Salesforce.

I noticed that after I run Smart Campaigns I get this error message that says "Multiple Leads Error" and gives me a spreadsheet of the leads not syncing to Salesforce. I have searched in both Marketo and Salesforce databases and there are no other matches for these leads except in the original CSV files I uploaded. I might have to create these lead profiles in Salesforce manually.

What can I do about this?

Thanks,

Sabrina

Questo argomento è stato chiuso alle risposte.
Migliore risposta di Balkar_Singh

This could also be due to duplicates in the system - i.e. the 5 records should already be existing.

6 risposte

Balkar_Singh
Adobe Champion and Community Advisor
Balkar_SinghAdobe Champion and Community Advisor
Adobe Champion and Community Advisor
February 3, 2017

Hi Sabrina,

Are you using the smart campaign to sync the leads? Is the sync with CRM activated in admin?

Thanks

Balkar

A
Anonymous
February 3, 2017

Yes, I believe the sync with CRM is activated in admin. I first uploaded the list into a Program that is synced with a Salesforce campaign. After it said "Imported", it had an error message that followed saying 5 leads had a "Multiple Leads Error". However, the rest of the leads successfully synced to Salesforce.

And when I used the smart campaign afterwards, the leads that had the error message earlier didn't sync either.

Balkar_Singh
Adobe Champion and Community Advisor
Balkar_SinghAdobe Champion and Community AdvisorRisposta
Adobe Champion and Community Advisor
February 3, 2017

This could also be due to duplicates in the system - i.e. the 5 records should already be existing.

R
Rashmi4444
Level 1
March 14, 2023

Hi have you tried doing a bug fix on Marketo?

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