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Anonymous
August 4, 2014
Solved

MKTO new look and feel - the bouncy ball is still bouncing

Well, we've got the new look and feel, but the promised "you only have to click the ball once and it will stop bouncing" is not exactly true. 

It stopped bouncing on the home page, but it's also bouncing (and isn't clickable and won't stop) when I preview emails or landing pages. 

How do we make it stop, please. It's distracting. 
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Accepted solution
August 4, 2014
Hey Kathleen,

There has been an idea discussioin created for this

https://community.marketo.com/MarketoIdeaDetail?id=08750000000JwCKAA0


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15 replies

Anonymous
Accepted solution
August 4, 2014
Hey Kathleen,

There has been an idea discussioin created for this

https://community.marketo.com/MarketoIdeaDetail?id=08750000000JwCKAA0


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kpara3-2
Level 9
August 4, 2014
Mine stopped bouncing after I clicked on it.
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Anonymous
August 4, 2014
Hey Kim,

Try it on one of your lead record pages. Driving me mad!
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Anonymous
August 4, 2014
I don't like the way the forum engine has declared this to be solved when I clicked Barry's answer as the best... it is NOT solved!


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Anonymous
August 4, 2014
Hi Everyone,

The ball is not supposed to continue to bounce, so we are looking into the reason why.  We will get it fixed!

Thanks,
Cheryl
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Anonymous
August 4, 2014
HI Kathleen,

We are not able to recreate the ball issue you describe when previewing an email or landing page.  Can you please call Marketo support and walk them through the steps to recreate?  Much appreciated!

Thanks,
Cheryl
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Anonymous
August 5, 2014
I am delighted to say that it's no longer bouncing this morning ... whatever you did, you have my grateful thanks. 
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Steve_O_Neil
Steve_O_Neil
Level 2
August 5, 2014
Clicking the ball doesn't work when viewing a lead.
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Anonymous
August 5, 2014
I have to agree that combining a logo (which is usually a decorative element or 'return to home page') and a  drop-down menu is certainly new and different. 
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Anonymous
August 5, 2014
The ball is still bouncing for me whenever anyone at the company views a lead's activity log and the logo isn't clickable so we can't make it stop.

Are you guys still working on this, Cheryl?
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