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Sherry_Hale
Sherry_Hale
Level 4
Apr 25, 2013 1:36 PM UTC
Solved

Missing Comment Field

I am missing the comment field after a couple of test forms completion passes.  I have progressive profiling enabled but I have the comment box unchecked, yet when I go to fill the form out for the 3rd time of testing, the comment box is missing now from the form on the landing page.  Any ideas as to why this would happen?
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Amy_Lepre
Amy_LepreAccepted solution
Level 6
Apr 25, 2013 3:02 PM UTC
I would clear your cache & cookies completely and/or try in different browsers to make sure this isn't happening to just you. If that doesn't help, it might be a good idea to create a ticket with support as they can get into your instance and see what you're seeing where none of us really can.
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2 replies

Amy_Lepre
Amy_LepreAccepted solution
Level 6
Apr 25, 2013 3:02 PM UTC
I would clear your cache & cookies completely and/or try in different browsers to make sure this isn't happening to just you. If that doesn't help, it might be a good idea to create a ticket with support as they can get into your instance and see what you're seeing where none of us really can.
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Sherry_Hale
Sherry_HaleAuthor
Level 4
Apr 25, 2013 3:17 PM UTC
It was indeed a cashing issue!  Thank you :)
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