Misreporting Email Clicks - Hitting Email Probes

Question

Hi,
We have an alert email go out to our sales reps when a lead clicks on a link within an email. The problem is, we hit some "email probes" that scan emails and click all links. So it's not actually the lead interacting with our email.

Does anyone know a way to filter out these email probes from reporting and Smart Lists. For example, the smart list I created that triggers the flow to send an email to the sales rep...I use the trigger "clicks link in email." I'd love to set this so that it only considers if the lead clicked less than 3 links (the probes will click every single link in an email and most of our genuine leads do not). However, the constraints on the "clicks link in email" trigger only allows for minimum number of links clicked--the opposite of what we need.

Any ideas or suggestions would be greatly appreciated!

Thank you!

Tina

Grégoire_Miche2 · Accepted Answer

Hi Tina Lumbis,Create an "Email Probes" exclusion smart list with a "clicks link in email", and min times = 3.Then in your target smart list, just add a member of smart list filter IS NOT "Email Probes".-Greg

SanfordWhiteman · Answer

But isn't there a logical gap here? If a lead's anti-abuse mechanism clicks 5 times, and the lead her/himself clicks once, that's still 6 clicks registered to the lead.

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