Skip to main content
RathiR
Level 2
Aug 29, 2023 8:11 AM UTC
Solved

Merge People activity in Lead Activity log

Hi,

 

Recently, we have noticed that some leads' activities show the "Merge People" option, even though the leads haven't been merged. It appears that they have simply updated the form with the same email address.

 

May I know the reason why it occurs?

 

Please refer the screenshot for your reference.

 

 

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
SanfordWhiteman
SanfordWhitemanAccepted solution
User Group Leader
Aug 29, 2023 8:40 AM UTC

The lead you’re looking at is not Anonymous.

 

An Anonymous lead (identified by its Munchkin cookie) is merged into an existing Known lead when they fill out a form or follow a tracked email link, or when a custom/commercial app uses the REST API to perform the same action.

View in thread

6 replies

SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group Leader
User Group Leader
Aug 29, 2023 8:18 AM UTC

You’re seeing the merge of an Anonymous record with a standard (Known) record.

Translate
RathiRAuthor
Level 2
Aug 29, 2023 8:22 AM UTC

Yes, the lead is anonymous, but I'm curious about the recurring appearance of the "Merge People" option. I've noticed it appearing almost four times within this month.

Translate
SanfordWhiteman
User Group Leader
SanfordWhitemanUser Group LeaderAccepted solution
User Group Leader
Aug 29, 2023 8:40 AM UTC

The lead you’re looking at is not Anonymous.

 

An Anonymous lead (identified by its Munchkin cookie) is merged into an existing Known lead when they fill out a form or follow a tracked email link, or when a custom/commercial app uses the REST API to perform the same action.

Translate
    Terms & ConditionsAccessibility statement

    Loading footer...