Marketo Values Not Syncing to Salesforce

I have an open case with Marketo support about this, but I wanted to see if anyone is having the same issue. We have custom fields that are being updated through form submissions on the Marketo side, values are being added to the contact fields in Marketo, but they are not syncing over to Salesforce. When I spoke to support, we did a test by updating the fields on the Salesforce side with different values and it pushed over to Marketo, then we updated in Marketo to what the values should be and it pushed over to Salesforce fine. Marketo support said this is common across its customers, but I'm having trouble understanding the route cause of this issue so it can potentially be avoided in the future.